Planning
We offer our services already in the early planning phase of your shop and provide you with advice and support. In the planning phase, a project plan should be created in a kick-off workshop, core processes should be defined and all requirements should be documented. In this phase, we can gladly provide you with a fixed contact person who will discuss and document all requirements together with you and our DEV team.
An additional workshop should be planned to coordinate the interface processes between shop merchandise management, PIM, middleware, CMS and CRM.
Often it is necessary for us to take over the project management and provide a permanent project manager. In practice, we have established agile project management which secures all task areas of the respective project phases through the field-tested and structured 7-phase procedure model.
Support
Our support services start with the completion of the close phase of a project. After the rollout, we support our customers during ongoing operations. The scope can be defined completely individually and is based on need and availability. In doing so, we support your existing IT or marketing department in the further set-up and are available for questions and further development.
Response times can be defined according to SLA (Service Level Agreement). This has the advantage that you receive the services you ve been promised within a defined period of time. In case of emergency, a 24/7 contact is at your disposal.
You can find more information about our maintenance packages in the Maintenance Packages section of our website.
You can open a support ticket here.